Do you want to learn how to use email marketing to get more sales? Email is still the most direct and effective way of connecting with your leads, nurturing them, and turning them into customers.
What Is Email Marketing?
Email marketing is the highly effective digital marketing strategy of sending emails to prospects and customers. Effective email marketing converts prospects into customers, and turns one-time buyers into loyal, raving fans.
In this guide, we will walk you through the entire process of setting up your email emarketing funnel so that you can acquire leads and generate sales, 24/7.
This guide is for those who’re ready to commit to email marketing. If you’re unsure, you may want to read our guide on why you need to build an email list RIGHT NOW!
Since this is a long and detailed guide, we have broken it down into different sections that you can navigate to by using the navigation below:
- 0. Why Email Marketing?
- 1: Getting Started
- 2: Growing Your Email List
- 3: Email List Segmentation
- 4: Email Open Rates
- 5: Email Automation
Our goal is that once you’re done with this definitive guide, you will know:
- How to build an email list of targeted customers.
- How to optimize your emails for the highest open rates and click-through rates (CTR).
- How to automate the process of nurturing your leads and turning prospects into customers.
Sound like a good deal?
Let’s dive into the most comprehensive guide to email marketing on the entire internet.
Introduction: The Importance of Email Marketing
Despite the rise of social media and unsolicited spam (which is never a good marketing strategy by the way), email remains the most effective way to nurture leads and turn them into customers.
Although there are many reasons you should make email marketing one of your top priorities, here are the 3 main ones…
1. Email is the #1 communication channel. Did you know that at least 91% of consumers check their email on a daily basis? That can’t be said of any other communication channel.
2. You own your list. On any social media platform, your account (with all your fans) could be suspended or deleted at any time, for any reason, without notice. However, you own your email list. No one can take those leads away from you.
3. Email converts better. People who buy products marketed through email spend 138% more than those who do not receive email offers. In fact, email marketing has an ROI of 3800%. That’s huge! And if you are wondering if social media converts even better, think again: the average order value of an email is at least three times higher than that of social media.
Email is simply the best way to make sales online.
Chapter 1: How to Get Started
The first and most important thing you need is the permission to email your prospects and customers.
While buying email lists may sound like a great shortcut, we never recommend it.
We also do not recommend adding emails from people’s business cards that you collected at conferences. Unless you have express permission to send them your newsletter, your emails are technically spam. And it doesn’t serve your business anyway.
People who don’t opt in specifically for your email list are not the people who will buy from you. Sending them anything at all would be a complete waste of your time and money.
What you need in order to get started the right way is: 1) an optin form and 2) an email marketing service.
OptinMonster helps you create smarter optin forms and A/B test them without hiring a developer. You can quickly and easily create create dynamic, targeted, and personalized optin forms that can be embedded on your site anywhere you want.
You also have the option to make them appear at certain times to specific people browsing your site to maximize your conversions. (We’ll talk more about how to create high-converting optin forms in the next chapter.)
For your email marketing service, here are a few that we recommend…
Constant Contact is one of the largest email marketing services in the world. They allow you to manage your subscribers and create professional emails with templates and drag-and-drop editing tools. You can also send automated emails to new subscribers using Constant Contact Lists + OptinMonster and track their performance.
You can try ConstantContact for free for 60 days. After that plans start at $20/month.
WPBeginner rates ConstantContact the best email marketing service of 2018.
AWeber is another popular email marketing service that offers a wide-range of tools such as autoresponders, segments, an email builder, and more. They provide great customer support, and you can send highly targeted emails using Aweber Lists + OptinMonster.
Pricing starts at $19/month (and there is a 30-day free trial.)
MailChimp is a popular email marketing software. It is great for people who are just starting out, as it is easy to set up and it provides an intuitive user interface. You can also add new subscribers to specific segments using MailChimp Groups + OptinMonster.
MailChimp has a free plan for up to 2,000 subscribers. However, if you want to use autoresponders or any other powerful feature, then you will have to switch to a paid plan. Paid plans start as low as $10/month and can go up to $35 for 2,500 subscribers. The bigger your list size, the more you’re going to pay.
ConvertKit is an excellent choice if you are just starting out but you know that you are going to need some advanced features in the future, such as complex autoresponders (which you can do quite easily using ConvertKit Tags + OptinMonster). It’s kind of like a CRM, without the heavy price tag.
ConvertKit is targeted for professional bloggers, authors, and speakers.
Pricing starts at $29/month for up to 1,000 subscribers, and goes up incrementally from there.
GetResponse allows you to create responsive emails and autoresponders with A/B testing capability built in. You can also send targeted emails to specific subscribers using GetResponse Campaigns + OptinMonster.
It starts at $15/month for a list size of 1,000, and goes up to $799/month for enterprise.
ActiveCampaign is an email marketing software oriented more towards marketing automation. Based on the actions and behavior of your subscribers, you can add tags on their profile that will reveal more about them using ActiveCampaign Lead Tags + OptinMonster.
For 2,500 contacts, you will pay $73/month for the Small Business plan and $149/month for the Enterprise version.
InfusionSoft is a fully functional CRM and marketing solution created for small and medium size businesses. Comparing it to MailChimp or AWeber is like comparing a Lamborghini to a VW Golf. It provides highly advanced features for list segmentation, lead scoring and marketing automation. On top of all that, you can integrate all of these features with your optin form using Infusionsoft Tags + OptinMonster.
Monthly packages start at $199/month.
HubSpot is an all-in-one marketing software that goes far beyond just email marketing. It’s designed to meet the needs of medium to large businesses, as it also helps them with SEO, attracting, nurturing and converting leads. You can use it to send highly relevant emails using HubSpot Lists + OptinMonster.
The lowest plan is $800/month, which includes only 1,000 email subscribers. For each additional 1,000 subscribers, you will need to pay an extra $50/month.
Once you have your optin form and your email marketing service in place, you are ready to start building your email list and making sales (we’ll explain how to do that in the next chapter…)
Chapter 2: Growing Your Email List
What most people do when they want to build an email list is to put an optin form on their website and hope that people sign up. Unfortunately, this strategy usually doesn’t work very well.
To grow your email list, you need to attract people with a compelling offer. You need what’s called a lead magnet.
What is a Lead Magnet?
A lead magnet (a.k.a. an optin bribe) is something amazing that you give away for free in exchange for an email address. This doesn’t have to cost you anything to create– most lead magnets are digital materials like PDFs, MP3 audio files, or videos that you can create yourself at minimal or no cost. It can be absolutely anything you want, so long as it provides value for free.
Some popular lead magnet examples are…
- An eBook
- A cheatsheet of tips or resources
- A white paper or case study
- A free webinar
- A free trial or sample
- A free quote or consultation
- A quiz or assessment
- A coupon
The possibilities are endless!
For even more lead magnet ideas, check out our list of Highly Effective Lead Magnet Ideas to Grow Your Email List.
What Makes a Good Lead Magnet?
We already know that a lead magnet needs to provide value for free. But if you want your lead magnet to be highly effective, here are 5 criteria for you to consider:
- It’s easily consumed – Lead magnets are only effective when the audience uses them, so if you deliver a 300-page manifesto, you won’t gain traction.
- It’s action-driven – Lead magnets need to provide a tool/skillset, or useful information that your audience can apply.
- It creates noticeable improvement – People continue to buy products and services if they work well. Your lead magnet will become successful if it’s as valuable as your products and services.
- It’s relevant – If you’ve done your homework about your prospects, you’ll have no trouble coming up with a lead magnet subject that solves problems.
- It’s instant – People love instant gratification, so give it to them right then and there. (Recommended reading: 4 Ways to Deliver a Lead Magnet).
Let’s take a look at a few real-life lead magnet examples.
Here at OptinMonster, we share a list of 12 proven strategies for converting abandoning visitors into subscribers.
Syed Balkhi offers a list of tools and resources for growing an online business.
Now that you know what a lead magnet is and how to create a highly-effective one, you’ll need to create your optin form.
How to Create an Optin Form that Converts
The purpose of your optin form is to convey the big benefit of your lead magnet, so your website visitors subscribe to your email list in exchange for getting the lead magnet.
To create an optin form that converts, it needs to have the following components:
- Enticing headline – Make sure your headline clearly describes the big benefit of your lead magnet
- Helpful description – Is your description brief, clear and to the point? Use bullet points to help the reader’s eye quickly scan what they will get.
- Attractive visuals – Include an image of the lead magnet if you can (e.g. a mockup of your eBook). Or a photo of a person looking towards the optin form is a great way to boost conversions.
- Simple form – Don’t try to ask for more than a first name and email address. Asking for too much information will kill your conversions.
- Compelling subscribe button – Make sure to use a contrasting color for your subscribe button, so that it really pops out on the page. Also use non-generic copy that compels people to click right away (e.g. “Send me the 7 steps!”).
For even more tips on creating a high-converting optin form, check out our 63-Point Checklist for Creating the Ultimate Optin Form (with Examples).
Once you’ve created your optin form, you’ll need to install it on your site. There are 14 high-converting places to put your optin form (read this post to learn more about each one):
- On a splash page
- In a welcome gate
- In a floating bar
- In your site’s header
- On your blog archive page
- Within your blog posts
- In your sidebar
- In a timed lightbox popup
- In a scroll box
- In your footer
- On your About page
- On resource pages
- On a designated sign-up page
- In an exit-intent popup
One of these is absolutely mandatory if you want to get as many subscribers as possible (and we assume you do). That’s the exit-intent popup: you should add these on every page of your site.
An exit-intent popup shows up at the precise moment the user is about to leave your website. This popup doesn’t interrupt the reading experience and only triggers when the user is leaving. This is the perfect time for asking them to subscribe because likely they’ve read your content and found your site helpful.
Installing an exit popup works amazingly well, and in fact it can increase your conversions by 10-15%!
To learn more about exit-intent popups, read our post on 40 Exit Popup Hacks That Will Grow Your Subscribers and Revenue.
Also check out our gallery to see real-life exit intent popup examples.
Chapter 3: Personalized Marketing with Email List Segmentation
Most marketing experts will tell you to build an email list. But what they don’t tell you is that your email list will not be as effective without proper segmentation.
What is Email List Segmentation?
Email list segmentation is the process of breaking your subscribers into smaller groups based on specific criteria, so that you can send them more personalized and relevant emails.
Rather than allowing every single email you send to be broadcasted to your entire email list, segmentation allows you to send each email only to those subscribers who you think will be the most interested in the content, thus resulting in higher conversions.
Why Segment Your List?
Segmenting you list is proven to increase your email open rates, boost your click rates, and decrease your unsubscribe rates. That’s why smart marketers use segmentation to drastically improve the effectiveness of their email campaigns.
Once you’ve “tagged” your subscribers into different segments, you’ll be able to send really powerful autoresponders–which are series of emails that get sent out automatically based on certain conditions–that you can use to nurture your leads and make sales. (We’ll cover more on autoresponders in Chapter 5.)
Segments make it so much easier to know what subject lines and messages to write that will entice the users to open and engage with your email campaigns.
The goal with segmentation should be to find out how did the user get on your email list in the first place?
Did they purchase a product? Visited a specific page? Downloaded a specific opt-in bribes?
There are many different ways to slice and dice your list into segments. Here are a few ways to get you started:
- New subscribers – e.g. send new subscribers a welcome email, or a welcome series.
- Preferences – e.g. subscribers who want to hear about blog posts vs. those who only want sale notifications.
- Interests – e.g. subscribers who like classical music vs. those who like pop.
- Location – e.g. notify subscribers who live in the area about your local event.
- Open rate – e.g. reward your more engaged subscribers with a special offer just for them.
- Inactivity – e.g. remind subscribers who haven’t engaged for a while of the next step you want them to take.
- Lead magnet – e.g. send targeted emails based on the topic of the lead magnet that they opted in for.
- Shopping Cart Abandonment – e.g. remind subscribers who put items in their cart that they haven’t checked out yet.
These ideas just scratch the surface of what you can do with email list segmentation. For even more ideas, check out 50 Smart Ways to Segment Your Email List Like a Pro.
Chapter 4: Improving Your Email Open Rates
This chapter is important because even with all of the hard work you’ve done to grow your email list and segment it, you won’t benefit from any of it unless your emails actually get opened.
There are several factors which play a role in whether or not your emails get opened. Let’s dive into them, one by one…
1. Avoid Spam Filters
The first and most obvious problem is when your email gets sent to the subscriber’s spam folder. But since you’ve already obtained permission to send emails, and you’ve chosen a reputable email service provider from the list we recommended in Chapter 1, you’re off to a great start.
Here are some best practices to keep your emails from falling into spam folders:
- Make sure all recipients have actually opted-in to receiving your emails. (We can’t emphasize this point enough!)
- Send your email campaign from a good IP address; that is, an IP address that hasn’t been used by someone else who has sent spam in the past.
- Send through verified domains.
- Keep your email template code clean.
- Use merge tags to personalize the “To:” field of your email campaign.
- Show subscribers how to whitelist your emails, and ask them to add you to their address book.
- Avoid the excessive use of “salesy” language (these are spam trigger words like “buy”, “clearance”, “discount”, or “cash”).
- Don’t “bait-and-switch” by using deceptive subject lines.
- Include your location.
- Include an easy way for subscribers to opt-out of your emails.
Almost of all of this is handled when you choose a reputable email marketing service.
2. Remove Inactive Subscribers to Keep Your List Fresh
It’s important to email your subscribers on a consistent basis, so your list doesn’t go stale. That being said, over time, email subscribers can still go stale.
Some people may have changed email accounts, or maybe they just aren’t interested in your brand anymore.
So to keep your list fresh and filled with engaged subscribers, it’s a good idea to periodically remove inactive subscribers. An inactive subscriber could be anyone who has not engaged with any email in the past 6 months or more.
But before you get rid of them, try sending a last-ditch-effort email to try to re-engage your inactive subscribers. For example, Carol Tice sends a last-ditch-effort email to her inactive subscribers that says, “Do I bore you?” and asks if they still want to stay subscribed. Some people respond, but all others get purged.
Another way to keep your list fresh is by checking in with your subscribers every once in a while to ask if they would like to update their information and their preferences. This way, they are reminded that they can take control of how they want to engage with you.
3. Perfect Your Timing
Timing can have a huge effect on whether or not your subscribers open your emails, so think carefully about what time and day you send your emails out.
You won’t be able to figure out the perfect time immediately, but perform some A/B tests to identify which timeframes seem to perform best, and explore those in future campaigns.
But you may be wondering, has anyone else already done some tests that you can benefit from?
Well, MailChimp’s data says that, in general, the best time of week to send emails is on weekdays versus weekends. (No single day won hand’s down.)
They also found that, in general, the optimal time of day to send emails is at 10 AM in the recipients’ own time zone.
However, when they looked deeper, they discovered that the type of content being sent had a significant effect on the peak time, as well as the location, age, and occupation of the recipient.
The bottom line on email send time is this: imagine a day in the life of your particular audience. What are they doing in the morning, afternoon, and evening? What does their workday look like? How late do they stay up at night? How early do they rise in the morning?
All of these questions will help you decide on the best time to send your emails.
4. Make Your Subject Line Stand Out
When it comes to email open rates, your subject lines are everything. Your job is to make your subject lines stand out.
Here are some tips for crafting creative subject lines:
- Entice curiosity, but don’t be too clever. You want to make them curious enough to open, but without being so cryptic that the subscriber hasn’t a clue as to what you’re talking about.
- Insert numbers. There is something about numbers that draws the eye.
- Use a fun, joking, or conversational tone.
- Speak in the language and style that your subscribers use themselves, especially when talking with their friends.
For some great subject line examples, we’ve written a whole post on the best converting email subject lines.
5. Write to Just One Person
When you draft your subject line and message content, it’s natural to think of the thousands of people who are about to receive it.
However, it’s far more effective to write as if speaking to an individual person, with a personal subject line and a personalized message.
In order to write this way, you’ll have to really know your buyer persona. You need to understand their problems, their desires, their values, their likes and their dislikes.
If you are having trouble with this, send out an email asking for a quick five minute chat. On the call, you can ask questions that will help you understand what your subscribers needs are, and how they think.
Spending a day or two talking with your subscribers will be time well spent because it will help you immensely: not only with your messaging, but also with creating or improving your products and services.
6. Write Like a Friend
When writing your emails, you’ll need to put your corporate hat to the side, and write like a friend. This is the only way to really appeal to your subscribers and get them to open your emails.
For example, a corporate phrase like, “We’re offering savings to our customers!” comes off as distant and stuffy.
A more friendly alternative could be something like, “you’ve gotta check out this deal…”
That makes the email seem a whole lot more personal, and makes it less likely that your recipients will simply delete your message and move on.
Remember: in this age of information, everyone is looking for a reason to ignore your emails. They aren’t looking for a reason to read them. But if you appeal to them on a personal level, you’ll stand a better chance of getting an open.
7. Write Amazing Content, Every Time
You may be thinking that when a subscriber opens your email, you’ve essentially won the battle. However, the actual content of your email also plays an important role in your open rate.
Here’s why: if your subscribers are happy with your content, they are more likely to open your emails in the future. They may even begin to eagerly anticipate your emails. Conversely, if a subscriber is displeased with what they got in your email, they probably aren’t going to open your emails again, and they may even unsubscribe.
So how do you make sure your subscribers are happy with your email content? Simple: make it awesome.
Link to incredibly valuable resources, like a free eBook, an epic blog post, or a webinar.
The key is to make sure that you aren’t sending emails just to send emails. Every single time you email your list, you need to deliver something of real value. The higher the value of every email you write, the more loyal your subscribers will become, and your open rates will increase.
8. Inject Some Humor
Humor has a way of making a strong, instant connection with people. It’s personal, entertaining, and sticks out in peoples’ minds.
But what if you aren’t a very funny person? It’s not always easy to be clever or humorous, and trying to fit your attempt into the narrow constraints of an email subject line? That can be rather tricky.
Thankfully, you don’t have to be a comedian in order to pull off a humorous email. What’s more important is that you understand your email recipients intimately. If you know their likes and dislikes, it will be so much easier to pull off a joke, or insert a tongue-in-cheek reference.
Here’s an example of a funny email that gets sent to subscribers who have been inactive for a while.
- You’re all set and I should stop bothering you.
- You’re interested, but just haven’t responded yet.
- I should follow up in three months.
- You’re being chased by a hippo and need me to call Animal Control.
You can also insert funny animated GIFs into your emails, or a funny video. Again, you don’t need to be a comedian to inject humor and personality into your emails, you just need to think outside the box.
9. Optimize for Mobile
According to EmailMonday, mobile email accounts for 15-70% of all email opens (depending on your target audience, product and email type). And, according to BlueHornet, 67.2% of consumers use a smartphone to check their email.
In a nutshell, mobile is huge. You simply can’t afford to ignore your mobile users – you have to appeal to them.
Make sure your email is mobile-friendly (with responsive formatting and loadable media). Also consider the fact that mobile screens are smaller, so long subject lines won’t be viewable on mobile devices.
Here are some more tips for appealing to mobile users:
- Keep the formatting simple (single-column), under 600px wide.
- Use a larger font – small fonts are difficult to read on mobile.
- Don’t assume images are being displayed (Android turns images off by default). Make sure it looks good without them.
- Use smaller images to reduce load time.
- Use a large call-to-action button – larger buttons are easier to tap with a thumb.
- Don’t place two links next to, or on top of one another. That way, the user won’t tap the wrong one by accident.
All of these tips can help any campaign get better open rates, but don’t get discouraged if you don’t see a turnaround right away.
Email marketing is an art and science, so give yourself some wiggle room to experiment and find what tactics work best for your business and your subscribers.
If you need more help with increasing your email open rates, check out our post on 19 Quick and Dirty Tricks for Writing Better Emails.
Chapter 5: Automating Your Email Marketing with Autoresponders
Congratulations on making it to the 5th and final chapter of this definitive guide! You’ve come a long way.
If you’ve been following along from the beginning, you have now learned how to grow your email list to epic proportions, you’ve segmented your list so that your emails are highly relevant to each individual subscriber, and you’ve learned how to send amazingly effective emails that have a high open-rate. Now you are ready to automate the process and turn your campaigns into money-making machines!
The autoresponder series is arguably an online marketer’s most powerful tool for making sales. It helps you to successfully engage your email list, build relationships and turn prospects into buyers.
The best part is, once you’ve created it, your work is done, so you can focus on the important aspects of your business.
So What’s an Autoresponder?
An autoresponder is a sequence of emails that are automatically sent to a specific segment of people on your email list, triggered by a specific event, such as joining your list, browsing behavior, cart abandonment, downloading a PDF, or buying a product.
The content of these email autoresponder series is created in advance and set up to send at the appropriate time with the help of your email marketing software.
Every online business needs an autoresponder series for two main reasons:
1. They nurture your leads by providing valuable information, insights and teaching them how to make better decisions via an automated on-boarding process.
2. They turn prospect into customers by helping you to build “know, like and trust” before you ask for the sale. Then you can make your pitch at the best possible moment, and you can do it without being overly “salesy” or pushy.
So how do you create a highly effective autoresponder series? There are 4 basic steps. Let’s dive into them one by one…
Step 1: Choose a Goal for Your Autoresponder
There are many different goals you could have for your autoresponder, but here are the main four. Choose one (or a combination) of the below goals for your autoresponder series before you create it.
- Use it to send new subscribers a “welcome” sequence. This is the message that you send to people right after they subscribe to your email list. It could contain a link to your lead magnet for an easy download, a thank you for subscribing, and maybe a call-to-action to check out your most popular blog posts. Every email list needs a welcome series: don’t miss this chance to “woo” your new subscribers and turn them into loyal fans!
- Use it as a lead magnet/free mini course. You can also use an autoresponder as a lead magnet to attract new subscribers to your email list. This is commonly done in the form of a free “mini course”, or a free “challenge”, which promises to deliver a series of emails containing lessons (or other valuable information) over the course of several days or weeks. There is a high perceived value with a mini course or a challenge like this, which makes it a very effective lead magnet.
- Use it to make sales on autopilot. Creating a sales funnel out of an email autoresponder sequence is a widely adopted strategy used by information marketers, but it can also be used by software companies, eCommerce businesses and service providers. For example, it could consist of a series of educational videos, a sales video and follow-ups to sell your information products. Or, you could create a sequence of free educational emails, and then invite them to a live or recorded webinar where you make an offer. For eCommerce businesses, your sales sequence could include promo offers for products your subscriber has just viewed on your website.
- Use it to promote up-sells/cross-sells. You can even set up an autoresponder sequence for someone after they purchase and get repeat customers. Depending on the products you sell, you could offer an upsell, or cross sell related products. For example, if someone buys a digital camera, you can offer to add a lens, a tripod, and other accessories to their order before it ships. Or, if you sell products that people buy frequently (like food or disposable items, like diapers), you can automatically send them offers for new items when you know they’re about due for another order.
Step 2: Map Out Your Entire Sequence
In this step, you will draft an outline for your sequence. But first, you’ll need to figure out how long you want your sequence to be. How many days? How many emails?
There is no universal rule when it comes to exactly how many emails you need to have in your email sequence. Your sequence should be long enough to help you accomplish your goals, no more, no less. So its length should be determined by its purpose, your segments, subscriber’s preferences, etc.
Next, you’ll need to figure out how far apart each email will get sent.
It’s okay to send an email once every two days for educational emails, and three to four emails in a single day when you’re running a huge sale that’s about to end. It depends entirely on the goal for your sequence (which is why you chose that in Step 1).
You need to find a healthy balance between your “value” emails and your “offer” (sales) email.
The exact number of emails you send doesn’t matter as long as you send more value emails than sales emails. This helps you keep your list from getting burnt out.
To simplify things, you can use the 80/20 rule: 80% of your emails should give value, while only 20% of your emails are about making a sale.
Next, write an outline of your sequence from start to finish, describing what topic(s) each email will cover and the call-to-action for each email. (Your call-to-action could be to click on a link, share your blog post on social media, reply to your email, or buy your product.)
Here’s an example of a sequence for launching an information product:
Email 2: Explain why specific topic/problem matters. This helps build the demand for your product.
Email 3: Explain what you need to do to solve the specific problem/accomplish certain goal. This builds credibility, and you start helping people in advance.
Email 4: Explain how exactly to solve the problem in more details. Transition to the sale and mention you’re launching a new product/program in a few days.
Email 5: Launch your product. Tell your list that your product is live and can be purchased in the next few days. After that, you will close your cart and it won’t be available.
Email 6: Remind your subscribers about the product. Share how many people bought it so far, what other people think about it and how many seats are left.
Email 7: Last day before closing – first email. Tell your subscribers that there are 24 hours left and your product won’t be available after that. Remind them what they’re going to learn in your program and what the benefits are.
Email 8: Last day before closing – second email. Transition more into scarcity and that there are only a few hours left. After that, your product won’t be available.
Email 9: Two hours before closing. This is where you go full scarcity and focus on the change people want to make in their lives. How much do they really want to solve their problem/accomplish their goal?
Email 10: Cart closed. Send an email to explain to users the product is no longer available. Share figures about how many people got into your program. Thank everybody for their support.
Step 3: Write an Autoresponder Series that Converts
Writing the actual emails of your autoresponder series might be the hardest part of this job. You may even want to outsource it to a professional copywriter. However, if you still want to learn how to do it yourself, here’s what you should keep in mind…
- Focus on the reader first. You should always write your emails to address the needs of your subscribers, not yours. Offer ways to solve their problems, don’t simply talk about your products and how great they are. (This is a part that so many companies get wrong.) Ask yourself, what are the biggest pain points/struggles for my subscribers? How can I solve their current problem in this email?
- Use personalization. Personalizing the content of your emails (depending on your segment from Chapter 3) will make it infinitely more relevant and valuable to them. Personalization is so much more than inserting your subscriber’s first name into the email. You need to tailor the actual content of the email to address their needs. For instance, an online retailer will find it much more valuable to read an email with the subject line, “How to build backlinks to your eCommerce store” than just a generic subject line, “How to build backlinks.”
- Write great subject lines. David Ogilvy once said that 80 cents of your dollar should be spent on writing headlines. With emails, the subject line is just as important. If it doesn’t catch your attention, you won’t open it. So, spend the majority of your time writing and polishing your subject line. A great email subject line entices curiosity about the content of the email. It’s also personal, and highly relevant to the recipient. To learn more about how to write amazing subject lines, we have an entire blog post on the topic: 30 Successful Bloggers Share Their Best Converting Email Subject Line.
Step 4: Monitor and Improve
Although it is mostly hands-off, an email autoresponder series is not something that you should create one day and then completely forget about the next. To get the best results, you should be monitoring the performance of your emails to identify areas that need improvement. Then, A/B test some changes in order to make those improvements.
Here’s what you should pay attention to when you analyze your autoresponder campaigns:
- Open rates. If your open rates are less than desirable, go back to Chapter 4 and check the following: Is this autoresponder relevant to your list? Are your subject lines as good as they can be? Are you sending your emails at the best times?
- Click through rates. Once your subscribers have opened your email, are they actually taking the action you need them to take? If you think that you have a low click through rate, perhaps your body copy is not as effective as it needs to be. Consider the following: Is the copy of your email relevant to the subject line? Did you offer real value to your subscribers in the email? Is your call-to-action clear enough? Is the link easy to find?
- Unsubscribe rate. Unsubscribes are always going to happen no matter what, and that’s usually OK because those people probably would never have bought from you anyway. However, a high unsubscribe rate can indicate that you are losing potential customers. Check the following: Why did people subscribe to your list in the first place, and are you delivering on that promise? Is the content of your autoresponder highly relevant to the segment it is being sent to? Are you sending too many sales emails with too little value emails?
(Recommended reading: 5 Reasons Why People Unsubscribe from Your Email List.)
Now that you have the ability to automate and highly personalize each of your email marketing campaigns, you can turn those campaigns into a sales machine!
We hope this guide has helped you learn how to create an effective email marketing campaign.
In this guide, we shared the following items in detail:
- The Importance of Email Marketing
- How to Get Started
- Growing Your Email List
- How to Segment Your Email List
- Improving Your Email Open Rates
- Automation with Autoresponders
As you are building your email list, make sure that you are using these 14 high converting places to add email signup forms.
You may also want to check out these 19 quick and dirty tricks for writing better emails.