In this article, we’re going to share the 10 best business phone systems and VoIP providers for any budget.
VoIP is a cost-effective call management solution for many businesses. Unlike traditional phone systems, VoIP is internet-based and comes with a ton of useful features at no additional cost.
We’ll be covering our picks for the best business phone systems and VoIP providers that let you make and receive calls on your computer or mobile device and so. much. more.
What Is VOIP?
VoIP—Voice-over-Internet Protocol—is the technology that lets you make phone calls over the internet. This internet phone system converts the sound of your voice into a digital signal that can be sent over the internet like any other data.
Sounds cool, right? Even so, you’re probably wondering what a VoIP business phone system can do for you. Let’s talk about it.
Do You Need a VoIP Business Phone System?
VoIP services are the first choice for many businesses, startups, and entrepreneurs because they can cost less than traditional phone services. Additionally, they include features that go far beyond making and receiving calls.
You know, things you usually pay extra for like voicemail, call forwarding, video calls, conferencing, and more.
Here are some of the reasons you might want to go with a VoIP business phone system over a traditional one:
- Share a single number among multiple users at the same time
- Use a computer, desk phone, or mobile to make and receive calls
- Track call duration, hold times, wait times, and overall usage
- Add new employees without calling in a phone tech
It’s important to note, VoIP systems aren’t perfect. For instance, VoIP requires a good internet connection. If you’re constantly losing your internet connection, VoIP may not be a great choice.
When you’re running a business, you need a tools that can support you. VoIP business phone systems have the tools you need to build better relationships with your customers and provide fast, reliable, professional service.
Best Business Phone Systems and VoIP Providers
By now, you have a pretty good idea whether this technology is going to work for you. Here are our picks for the best business phone systems and VoIP providers and why we like them:
Nextiva is the best business VoIP system available and offers an easy-to-use, powerful system. Moreover, you don’t need an annual contract and Nextiva is quick to setup.
This VoIP provider comes with a ton of super cool features like unlimited calling, auto attendant, advanced call management, voicemail to email and text, and more. In addition, you’ll get a toll-free number free with any of their plans.
It has a simple web-based admin panel that makes it easy to manage your communications platform. And, Nextiva offers other features like CRM, live chat, online surveys, and more.
- Quick setup
- Unlimited calling to the United States, Canada, and Puerto Rico
- Bring your current phone numbers (number portability)
- Route calls to the next available representative with call queuing
- Instant conference calls and Meet-Me conferencing
- Fast and knowledgeable support team
- Nextiva app lets you manage calls from your mobile device
Nextiva Is Best For:
Small to mid-level businesses, startups, and entrepreneurs.
Pricing starts at $20/month per user for the Basic plan.
RingCentral is a reliable, secure, and hassle-free internet phone service. It’s easy to set up and comes with useful features like call forwarding, call monitoring, video and audio conferencing, automatic call recording, and screen sharing.
This VoIP solution integrates with 3rd-party services like Zapier, Salesforce, Office 365, Google Drive, Dropbox, and more. RingCentral also has a simple cloud-based portal that makes administration easy.
Customer support from RingCentral seems to be a mixed bag; some users report receiving great customer service while others have complained about the poor customer service they’ve gotten.
- Simple and easy setup
- Unlimited calls within the United States and Canada
- Choose a toll-free or local number
- Unlimited audio and video conferencing
- Voicemail-to-text service
- Automatic call recording
RingCentral Is Best For:
Small to large-scale businesses.
Pricing starts at $19.99/month per user (billed annually).
Grasshopper is a popular business phone system for small business owners. It comes with all the essential features you need like call transfers, incoming call control, simultaneous call handling, custom greetings, voicemail, and more.
For outgoing calls, you can use Grasshopper’s mobile or desktop apps and there’s no restriction on the number of minutes you can use. Both the web-based portal and app-based portal are easy to use, but some users report that the mobile apps (particularly the iPhone app) are unreliable.
- Desktop and mobile apps (iOS and Android)
- Voicemail transcription service
- Auto-attendant with custom greetings
- Business texting service
- Call transfer service
Grasshopper Is Best For:
Startups and small businesses looking for a robust VoIP solution.
Pricing starts at $26/month per number (billed annually).
Phone.com is an affordable VoIP option that offers features like call waiting, call forwarding, voicemail, caller ID, call queuing, text messaging, and more. In addition, you can choose at least 1 local or toll-free number with all plans.
If you’re interested in analytics, you won’t be disappointed with Phone.com. It includes caller analytics that shows your callers’ demographics, social profiles, and more. Additionally, it offers simple and app-based administration to make management a breeze.
While Phone.com’s base plan is one of the least expensive, you’ll also be paying additional fees for the more advanced features.
- Choice of virtual or toll-free numbers
- Number portability, including bulk number porting
- HIPAA compliance
- Voice tagging tells you which department the caller wants
- Call recording
- Video conferencing
- Local call minutes include Canada and several European countries
Phone.com Is Best For:
Small to large businesses that want a low-cost VoIP service.
Pricing starts at $9.99/month (when billed annually).
Vonage is a plug-and-play VoIP service that offers unlimited calling and SMS in the United States and Canada. Moreover, in addition to the standard VoIP features like voicemail to email, call screening, call forwarding, etc., you also get access to Amazon Chime.
Unlike most of the providers on this list, Vonage offers toll-free numbers as an addon, meaning you have to pay more for it. However, Vonage does offer a ridiculously robust suite of features to choose from, so you can create the business phone system that’s perfect for you.
- 99.999% uptime reliability
- Includes Amazon Chime Pro tier for chat, screen share, video, and web conferencing
- Mobile and desktop apps
- SD-WAN technology available
- Call and paging groups
- Custom caller ID
Vonage Is Best For:
Because of its scalability, Vonage works for small to enterprise-level businesses.
Pricing starts at $19.99/month per line.
8×8 is a popular and inexpensive business phone service. It includes all the standard features like number sharing, automatic call attendance, call forwarding, chat, SMS, and more. However, 8×8 does lack some of the advanced features offered by other VoIP providers on our list.
- Unlimited calling within the United States and Canada (up to 47 countries with certain plans)
- Cross-platform team messaging
- Native CRM and knowledgebase
- Analytics and call quality reporting
8×8 Is Best For:
Budget-conscious small businesses. However, they do also have Enterprise plans.
Pricing starts at $12/month per user.
Skype has the highest name recognition of any other phone system on our list. It’s powered by Microsoft, which means that it integrates with all of the other Microsoft apps. Additionally, Skype for Business also lets you hold online meetings with up to 250 people (that you can record), share your screen, send messages, and more.
- Audio and HD video calling
- Call recording with live subtitles
- Smart messaging
- Real-time translation of voice calls, video calls, and messages
- Search within a conversation
Skype Is Best For:
Small businesses who are seeking a familiar phone system and don’t need advanced features.
Skype comes with Office 365; pricing starts at $8.25/month per user (with an annual commitment).
Voiceshot is a VoIP provider that offers an auto-attendant in addition to other phone system features like call transfer, caller ID, call forwarding, hold music, and a lot more. It also includes speech recognition that lets callers speak their menu choices.
- Callers can speak their choices (speech recognition)
- Choose local or toll-free numbers
- Unlimited menus
Voiceshot Is Best For:
Startups and small businesses.
Pricing starts at $12/month for 400 minutes.
9. Google Voice
Google Voice is an easy-to-setup and scalable VoIP business phone system. It also includes free calling within the United States and Canada, as well as free calling to the United States from any country.
In addition, Google Voice offers voicemail transcription, Google Calendar integration, Hangouts Meet integration, call forwarding, and usage and activity reporting.
Google Voice Features:
- Free calling to the United States from any country
- Free calling within the United States and Canada
- Unlimited SMS in the United States
- Mobile apps (iOS and Android) and web app
- Multi-level auto attendant
Google Voice Is Best For:
Freelancers and entrepreneurs and those wanting a free, no-frills solution.
Google Voice Pricing:
Prices start at $10/month per user.
CallHippo is one of the most popular virtual phone systems around and helps you make high-quality calls. It includes standard features like call queuing, call transfer, conference calling, call forwarding, and more.
This business phone system has a simple web-based administration that makes it easy to manage calls, create new users, and a lot more. You can also integrate CallHippo with services you already use such as Slack, Zoho CRM, Zapier, Zendesk, and more to extend functionality.
- Create different departments
- Call barging lets supervisors to take over a call when needed
- Local phone numbers available in 58+ countries
- Hold music
CallHippo Is Best For:
Small businesses that are expanding.
Pricing starts at $8/month per user (when billed annually). Additionally, there’s also a free plan that could work for freelancers and entrepreneurs, but you’ll still be paying $6/month for your virtual number.
Which Is the Best VoIP Provider for Your Budget?
After researching the best business phone systems and VoIP providers, we’ve found that Nextiva is the best overall pick. It offers awesome features and doesn’t require annual contracts. Plus, it’s got a slight edge over similarly featured systems due to its pricing.
There’s no shortage of VoIP providers out there. We hope that this roundup of the best business phone systems and VoIP providers has helped make your decision a bit easier. Let us know in the comments which you like best!
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