Are you looking for the best live chat plugin for WordPress?
Shoppers are demanding. Not making a judgment here, just stating a fact.
We all have expectations that need to be met, especially if we’re going to be spending money or time on something.
Shoppers who don’t get the level of customer service they need, site visitors who don’t get the support they’re looking for, they’re not going to stick around for long.
Using live chat software can help you keep visitors happy and convert window shoppers into paying customers!
In this article, we’re sharing the pros and cons of the best live chat software and best live chat plugins on the market for small business.
Why You Need a Live Chat Plugin
People love chat. They’d rather chat than talk to customer service over the phone or via email.
With live chat, you can get your questions answered immediately without having to disrupt your day by making a phone call. Many people love using live chat because they can do other things while they’re getting their customer service issues handled. Hooray, multitasking!
Here are a few benefits you might want to use a live chat plugin:
- Reduce cart abandonment
- Redirect users to social media profiles
- Grow sales
- Boost engagement
- Increase leads
- Improve customer loyalty
And a WordPress live chat plugin makes it incredibly easy for you to add this functionality to your website.
Using a live chat plugin, you can easily add live chat functionality to your WordPress website without any technical skills.
Our Picks for the Best Live Chat Plugins for WordPress
So far, you know why you want to use live chat software on your website and you know the basics of what to look for when choosing which one you want, so let’s talk about what’s out there.
Here are pros and cons of 13 of the best live chat plugins and live chat software on the market.
OptinMonster is the best conversion optimization tool. It allows you to easily create stunning live chat box forms using a visual drag and drop builder. Plus, it’s quick and easy to add OptinMonster to your WordPress site.
With OptinMonster, you’ll get to choose from a wide selection of beautiful live chat forms and templates:
Then, you can easily drag and drop a live chat block onto your form:
When your site visitor clicks the link, they’ll automatically start a live chat. And, you can integrate OptinMonster with your live chat software easily.
One of the best features of OptinMonster’s is its display settings. You can target your live chat form so you only show your messages to your most engaged site visitors. For instance, you could display a live chat popup on your checkout page if a shopper is inactive for a certain period of time.
- Easy to use
- Attention-grabbing popups
- Easy live chat software integration
LiveChat is a beautifully-designed live chat software that’s easy to set up and integrates with dozens of other services like Google Analytics, Zendesk, popular CRM tools, all the top email marketing services, and more.
This is a mobile-responsive solution that lets you and your support team chat with customers from anywhere: laptops, tablets, and mobile devices. Plus, LiveChat is lightning-fast for great user experience.
You can easily add surveys both before and after the live chat session so you’ll always know how your users are feeling.
- Super easy setup
- Beautifully-designed live chat apps
- Extremely fast-loading
- Connects to Facebook Offline Conversions
- Integrates with popular email provides like Mailchimp
- Set up canned responses to lighten the load for your support agents (these can redirect users to your knowledge base or tutorials if you have good documentation)
- Automatic greetings could be improved to add the ability to trigger a chat when visitors are leaving a page
Get started with LiveChat today!
Since this is a complete marketing package, you’ll be able to use Sendinblue for email list segmentation, retargeting for Facebook ads, and complete marketing automation.
Even with all of that, Sendinblue’s Chat feature manages to be a beginner-friendly live chat software.
- Incredibly easy to use
- Built-in email marketing integration
- Workflow organization
- Only integrates with Sendinblue marketing automation
- Chat feature only available at the highest pricing level
Get started with SendinBlue today!
Olark gives you a choice between using a plugin or a simple code snippet to install. Regardless of which you choose, this live chat option is easy to use and integrates with other services like Salesforce, Zendesk, Slack, Google Analytics, and more.
With the use of 3rd-party mobile apps, you can connect to Olark live chat from nearly any iOS or Android device letting you chat with customers from anywhere!
Olark lets you monitor live visitors on your site, too, so you can reach out to them proactively.
You can also get real-time reporting on chat volume, find out which agents are handling the most chats, and how your visitors are rating their experience.
- Easy to use
- Proactive chat feature
- Real-time reporting
- Some commands need to be manually typed in
Get started with Olark today!
5. Zendesk Chat
If you’re already using Zendesk, Zendesk Chat (formerly Zopim) integrates perfectly with your help desk software. But, it also works with Salesforce, WordPress, and several other 3rd-party services.
Zendesk Chat also comes with beautiful templates and customization options and AI-powered chatbots so you can automate your chat support process when your live agents aren’t available.
Finally, if you’re looking for advanced analytics, Zendesk Chat has you covered.
- Integrated with industry-leading Zendesk support desk software
- In-depth, advanced analytics
- Works smoothly with other 3rd-party services
- Both real-time chats and chatbots
- Goes idle when you’re working outside of the main browser window
- Reporting is only available starting at the Professional Plan level
Get started with Zendesk today!
The free WordPress version covers the basic requirements you’re going to need, but the paid plans give you access to features like saved replies, visitor notes, auto-invites, file sending, and more.
Chaport also has live chat apps for mobile devices, stunning multi-language chat widgets, and the reporting and analytics you’ll need to stay on top of your customer support team.
With Zapier, you can add even more 3rd-party integrations!
- Forever free plan covers most basic requirements
- Live chat apps for mobile devices
- Multilingual support
- Analytics and reporting
- Free plan doesn’t include integrations or advanced reporting
Get started with Chaport today!
SnapEngage is an omnichannel chat solution that lets you help customers across multiple channels like Facebook, SMS, Twitter, Zalo, WeChat, and more.
This live chat software integrates with popular CRM software tools, includes a call back request feature, automated chat invitations, and has customizable chat widgets so you can match them to your site.
- Call back requests
- Automated chat invitations
- Multi-channel live chat solution
- On the expensive side compared to other live chat options
Get started with SnapEngage today!
Intercom is a conversational relationship platform that can be used for onboarding, lead generation, marketing automation, and user engagement. If you’re looking for a simple live chat plugin, you might not be able to use Intercom to its full potential.
It’s easy to use and integrates with CRM and email marketing services, Slack, Google Analytics, and more. Plus, Intercom has live chat widgets that you can automate with your own workflows.
And, if you’re worried about not being there for users when live support agents aren’t available, you can stop now. Intercom lets you add AI-powered chatbots.
- Easy to use
- Automation for workflows
- AI-powered chatbots
- Only shows the user’s threaded messaging if you’re in the user’s profile (meaning you could potentially miss a message if a user sent a new message instead of replying)
Get started with Intercom today!
Freshchat was designed to be a conversation and messenger app. It allows you to start real-time chats using live agents or AI-powered chatbots. And you can connect chats to support tickets on Zendesk or on a Slack channel.
With Freshchat, you can use smart plugs, saved responses, private notes, labels, and desktop notifications to stay productive and respond to customers quickly.
Freshchat also gives you in-app campaigns, customer timeline views, live profiles, and customizable chatbots for those times when a live agent isn’t available.
This live chat plugin offers a free plan for up to 10 team members.
- Bot real-time and chatbot options
- Desktop notifications
- Customer timelines
- Can’t turn off the “⚡ by Freshchat” notification in the chat window
- Doesn’t work in Safari browser
Get started with Freshchat today!
LivePerson lets you engage with your customers through live chat services on your website as well as SMS, WhatsApp, Facebook Messenger, and more.
You can use chatbots to create automated conversation workflows for when live agents aren’t available and save customer information with integrated 3rd-party apps.
LivePerson is geared towards mid-sized, large, and enterprise-level clients and, as such, is robust and full of features.
- Includes chatbots
- Multi-channel live chat solution
- Limited reporting
- Customer information doesn’t appear in chat window
- Pricing isn’t readily available (request a quote)
Get started with LivePerson today!
Smartsupp is a low-cost live chat software that works with WordPress, Magento, WooCommerce, Shopify, and other eCommerce platforms. You can track and record user sessions on your WordPress website and even track chat conversations in Google Analytics.
With Smartsupp, you can customize the look of the live chat software to match your brand and add photos of your support team to let users get to know that real people drive your business.
Smartsupp is also the only live chat software that offers video recordings of your website visitors.
- Has a basic, free-forever plan
- Track and record user sessions
- Let users see the people behind the brand
- Customization options are limited
Get started with Smartsupp today!
12. Pure Chat
Pure Chat lets you easily add live chat widgets to your website and gives users the option of emailing you when your team isn’t online.
The free plan lets you add up to 3 live chat agents and keep an unlimited chat history.
Pure Chat also has mobile apps, so you can stay connected with your customers while you’re on the go.
You can also collect user information, like an email address, using a pre-chat form. This makes for great user experience and sets you up with the chance to reach out to the user again!
- Real-time analytics
- Rule-based alerts
- Automatic triggers could be improved and expanded
Get started with Pure Chat today!
Drift is a popular conversational marketing platform that integrates with all of the CRM and email marketing services you know and love.
This live chat software comes with Drift bot, anonymous visitor intelligence, account-based marketing, scheduling for meetings, and more.
Drift is definitely a great option for mid-sized to enterprise companies, but it’s probably not affordable for smaller businesses.
- Easy to use, easy to install
- Gorgeous user interface
- Pricing puts it out of reach for small businesses
Get started with Drift today!
So, Which Live Chat Software Should You Choose?
For small to mid-sized businesses looking for the best live chat plugin or software to meet customer needs without breaking the bank, our pick is LiveChat.
LiveChat is the industry leader in live chat software for a reason. It’s easy to use, simple to set up, well-designed, and it has a ton of features to meet your needs.
If you’re looking for a complete user engagement tool and you’re less concerned about things like cost, then Intercom is just the thing.
Finally, the best WP live chat support plugin to increase conversions on your site is OptinMonster. It allows you to easily build eye-catching live chat forms for your WordPress website.
That’s it! We just covered the pros and cons of 13 of the best live chat plugins on the market, along with how to choose the right one for you!
Now you have your live chat software needs covered. Next, you be interested in these other tools and techniques to grow your website and your business:
- Top 8 Best Google Analytics Plugins for WordPress (Expert Pick)
- 40 Exit Popup Hacks That Will Grow Your Subscribers and Revenue
Ready to use a live chat form to boost your conversions? Get started with OptinMonster today.