Are you looking for the best WordPress live chat plugins on the market? Do you need help deciding which one best meets your business needs? Look no further!
This article shares the pros and cons of the best WordPress chat plugins and software.
- What Is WordPress Live Chat?
- Why You Need a WordPress Live Chat Plugin
- Our Picks for the Best Live Chat Plugin for WordPress
- Which WordPress Live Chat Plugin Should You Choose?
- How to Use a Live Chat Plugin for WordPress
- What Comes After Live Chat Plugins?
What Is WordPress Live Chat?
WordPress live chat is the instant messaging service for your WordPress website. With the help of WordPress live chat, your support agents, sales representatives, customer success team (or anyone tasked with customer-facing jobs) can communicate with your website visitors.
A WordPress chat plugin enables you to deliver prompt, personalized, and efficient support for customers and prospects on your website.
Having a live chat website plugin is now more important than ever, given the fierce online competition and customer service at its heart.
Why You Need a WordPress Live Chat Plugin
People love chat plugins. They’d generally rather chat than use the phone or email. According to a study by Kayako, 51% of customers are likelier to stick with or purchase again from a business that provides live chat support.
Live chat for WordPress lets you answer customers’ questions without disrupting their days. So, live chat can keep clients happy and convert visitors into customers.
Here are a few benefits of using a live chat plugin:
- Reduce cart abandonment
- Redirect users to social media profiles
- Grow sales
- Boost engagement
- Increase leads
- Improve customer loyalty
Our Picks for the Best Live Chat Plugin for WordPress
Let’s dive into our list of the best live chat plugin for WordPress to find that out.
OptinMonster is a premium WordPress plugin for conversion optimization.
You can create chatbox forms with a visual drag-and-drop builder. Plus, adding OptinMonster to your WordPress site is quick and easy.
With OptinMonster, you can choose from a wide selection of live chat forms and templates:
Then, you can drag and drop a live chat block onto your form:
When your site visitor clicks the link, they start a live chat.
One of OptinMonster’s best features is its display settings. You can choose whether to show the chat option based on user behavior.
OptinMonster also allows you to create a floating live chat opt-in.
- Easy to use
- Noticeable but unobtrusive pop-ups
- Straightforward integration
This WordPress live chat lets your team talk to customers from almost any device. Plus, LiveChat is lightning-fast.
- Sneak peeks of messages
- Customized chat widgets
- Extensive security
- Several messaging channels
- Chat history and transcripts
- Chat may end if you open another window
- Clients may not receive chat notifications
Get started with LiveChat today!
With HubSpot, you can chat with visitors in real time. Plus, you can provide off-hours help through HubSpot’s 24/7 chatbots. Bots can qualify leads, answer questions, and book meetings.
Bots can also let customers send questions as emails for follow-up when the office is open.
- Part of a more extensive CRM
- Respond to messages from HubSpot’s universal inbox
- Personalized designs
- Target chats based on visitor behavior
- Hundreds of integrations
- Limited use cases for bots on the free HubSpot tier
Get started with HubSpot today!
Sendinblue lets you set up your chat function in seconds. You can organize your team and start talking to visitors. You can see what page the customers are on when they speak to you.
Additionally, workflow optimization allows agents to pass conversations along as needed.
Their chat function is part of a robust CRM program. Their setup includes email marketing, SMS marketing, and a shared inbox.
- Fast installation
- Email marketing and SMS integration
- Workflow organization
- Part of a thorough CRM program
- A bit of a learning curve
- Live chat only at the Enterprise level
Get started with SendinBlue today!
Olark says 79% of customers would instead use live chat than email or phone.
You can offer your clients live chat, a chatbot called CoPilot, or both. Olark customizes CoPilot to your workflow needs. Even without a support agent, you can qualify leads.
Olark live chat integrates with Salesforce, Zendesk, HubSpot, and more. Apps connect to Olark live chat from iOS or Android devices.
This live chat plugin allows you to track visitors so you can reach out as needed. You can also get real-time reports on volume, agent actions, and ratings.
- Easy to use
- Proactive chat feature
- Real-time reporting
- Users report far less time on the phone and email
- No contracts
- Agents need to type in some commands
- Can be glitchy
Get started with Olark today!
6. Zendesk Chat
Zendesk Chat lets you talk with customers across various channels. They don’t need to repeat their stories.
It also has group messaging so users who have complicated issues can talk to several experts.
Proactive messaging is available, too. For instance, you can let customers know when a delivery is on its way.
Finally, if you want advanced analytics, Zendesk Chat has you covered.
- Personalize chat with each customer
- Customers can do most work themselves
- Customizable bot
- Proactive communication
- Group messaging
- Admin load time can be a bit slow
- Simultaneous conversations can be challenging to balance
Get started with Zendesk today!
The program encourages customer independence. You can program your bot to answer questions and suggest articles. Connecting to a live agent is a last resort.
Chaport integrates with over 2,000 apps using Zapier or any app using API.
- Free plan available (1 operator)
- GDPR compliance
- Operator photos
- Email chat transcripts
- Limited features at the lower-cost options
Get started with Chaport today!
SnapEngage is an omnichannel chat solution. It helps customers across channels like Facebook, SMS, Twitter, WeChat, and more.
The out-of-the-box functions work for many. But you can customize SnapEngage as much as you’d like. It synchronizes with your current contacts, leads, and help desk.
SnapEngage has typical privacy features and complies with HIPAA.
- Customer reviews
- Technical support
- Multi-channel live chat solution
- Proactive engagement using rules and triggers
- Offers various bots, including Info-Capture and Answer
- Some consider it a bit pricey
- Occasional lag
Get started with SnapEngage today!
Intercom chat plugin is for onboarding, lead generation, marketing automation, and engagement.
It integrates with CRM, email marketing services, and more. Plus, Intercom has automated live chat widgets.
The program can onboard customers, send announcements, and re-engage customers.
Worried about user support when agents aren’t available? Intercom has chatbots.
- Personalize customer interactions using data
- Integrates with over 300 apps
- Automation for workflows
- Central location for customer interactions
- Filters can be a bit confusing
- Considered a bit expensive
Get started with Intercom today!
Over 50,000 businesses use Freshdesk Messaging.
All messages go to one inbox, no matter where they come from.
Customers begin by speaking with chatbots. This frees up agents for more significant issues. And, unlike most other options, bots can speak many languages!
Freshdesk Messaging Pros
- Dozens of integrations with all sorts of channels
- Helpful blog, academy, and videos
- Proactive communication based on customer behavior
- Less expensive than most, including a free option for up to 100 agents
- Multilingual bots
Freshdesk Messaging Cons
- Unclear if customers are typing or have disappeared
- No spell check
Get started with Freshdesk Messaging today!
LivePerson doubles efficiency, 10x more conversions, and a 20% satisfaction boost. This live chat plugin has also been around since 1995.
Their chatbots have realistic, personalized conversations. They call their chatbots “Conversational AI” because they’re so human-like.
Conversational AI histories can help agents understand customers’ needs and current moods.
LivePerson has proactive messaging on your customers’ preferred systems, including SMS.
- Conversational AI seems human
- Provides services to tons of industries, from automotive to financial services to retail
- AI understands many typos customers may make
- GDPR compliant
- Transparent security policies
- You can’t see prices without contacting them or signing up
- Previous conversations can be hard to follow
Get started with LivePerson today!
Smartsupp says they raise conversions by almost 40%, save at least 1 hour per day, and speed up purchases by 2x.
This WordPress live chat plugin takes 2 minutes to set up and has over 10,000 active downloads.
The key feature Smartsupp offers is “the in-store shopping experience online.” They personalize conversations, even on chatbots.
This live chat plugin offers paid-level video recordings, stats, and routing. The paid levels work in several languages.
- Pricing is lower than many other options, including a 1-agent free option
- Track and record user sessions
- Block visitors sending spam
- GDPR compliant
- Localized language in 29 countries
- The free option is very limited
- Based in Europe, so many integrations are rare in America
- Some struggle with app notifications
Get started with Smartsupp today!
13. Pure Chat
Unlike many live chat plugins, Pure Chat allows file transfer without email.
Pure Chat has an installation guide for this WordPress live chat plugin. The guide also includes tips and tricks for using the program.
You can view a customer’s history and analytics before talking to them. This lets agents know who they’re talking to. This live chat plugin integrates with many applications.
That number expands to over 1,000 when you integrate with Zapier.
You can get a 30-day free trial of the PRO plan. After 30 days, choose between the Growth and PRO options.
Growth may be best for small businesses, while PRO could work for mid-sized companies.
Pure Chat Pros
- Real-time analytics
- Rule-based alerts
- File transfer
- Unlimited chats at both levels
- Comprehensive statistics
Cons Pure Chat
- Can’t remove Pure Chat branding at the Growth level
- Logging out doesn’t always make you unavailable for chats, so you may miss things
Get started with Pure Chat today!
Which WordPress Live Chat Plugin Should You Choose?
After going through that list, you may be wondering which live chat plugin is the best.
Well, there is no right answer. All these support and chat plugins are excellent and have their strengths. The best live chat plugin for WordPress is the one that fits your business needs.
Having said that, we recommend the following:
- LiveChat: We pick LiveChat for small to mid-sized businesses seeking affordable live chat. LiveChat is simple to set up, well-designed and has many features. Learn how to add live chat to your WordPress website.
- Intercom: If you want a comprehensive engagement tool, Intercom is it.
- OptinMonster: Finally, the best live chat support plugin for WordPress is OptinMonster, which can help you increase engagement, conversions, and revenue.
How to Use a Live Chat Plugin for WordPress
Once you have a live chat plugin, you can connect with customers to drive conversions.
Here are some of the best ways to use a live chat plugin for WordPress sites.
1. WordPress Chat Plugins Can Improve UX
Live chats are a great way to explain your product or service. You could have a live chat popup on the pricing/product page saying, “Got Questions? I’m here to help!”
You can also use this channel to troubleshoot problems.
2. WordPress Live Chat Can Increase Conversions
Live chats can tell users to check out features, launches, and other info.
You can also target existing customers to pitch upgrades to their current plans. Check out these 15 upselling tips and examples for more ideas.
3. Live Chat Plugins Can Drive Sales
Live chat teams work like sales staff in brick-and-mortar stores. They can answer questions and direct customers to products.
Using live chat can reduce abandonment and boost sales.
What Comes After Live Chat Plugins?
This article covered the pros and cons of the 13 best live chat plugins and shared tips on choosing the right plugin for your website.
Next, check out these other tools and techniques that can help grow your website and business:
- Top 8 Best Google Analytics Plugins for WordPress (Expert Pick)
- 40 Exit Popup Hacks That Will Grow Your Subscribers and Revenue
Ready to use a live chat form to boost conversions? Get started with OptinMonster today.