Live Chat Best Practices: How to Streamline Customer Service

We’ve all been there before, sitting on the line with some company’s customer service department. We call, we wait, and we hear the same message over and over again: “Your call is very important to us. Please stay on the line.” An hour later and you’re still waiting to speak with someone while your dinner ... Continue Reading →

18 Easy Ways to Capture Email Leads Without Being Pushy

Are you afraid to annoy visitors with your optin offers? Popups, slide-ins, welcome gates, and other types of optins convert well. But you may still be hesitant to try them on your site. Don’t worry. In this guide, we’ll share 18 ways to capture email leads, without disturbing your visitors. You can implement any of ... Continue Reading →

7 User Onboarding Best Practices to Easily Boost Customer Success

Do you know what makes your customers happy? Even before they pay for a product, customers want a positive experience learning about it. And that’s why the onboarding experience is so important. In this article, we’ll share 7 user onboarding best practices that will easily boost customer success. What is User Onboarding? The term gets thrown ... Continue Reading →

How to Design a User Flow Diagram for Your Website

Are people having the best experience possible when they visit your website? If you’re not getting the leads you expect and conversions are falling, poor user experience could be the reason. The solution is to understand how users interact with your website. This article will show you how to design a user flow diagram for ... Continue Reading →