OptinMonster Documentation

Documentation, Reference Materials, and Tutorials for OptinMonster



How to Cancel Your Subscription with OptinMonster

How to Cancel Your Subscription with OptinMonster

If you no longer need your OptinMonster subscription, you can easily cancel it at any time.

In this article, you’ll learn how to cancel your OptinMonster subscription.

Before You Start

Here are some things to know before you begin:

  • Canceling your subscription will stop your account from auto-renewing at the end of the current term.
  • Once your subscription has been canceled, you’ll still have full account access and campaign functionality until your account expires at the end of your current term.
  • Once your canceled account expires it may be permanently deleted. If this happens the account cannot be recovered.
  • If you want to stop using OptinMonster but return at a later time you can pause or archive your account instead.
  • Canceling your subscription does not automatically process a refund if you are still eligible for one. If you are still within the first 14-days of purchase and want a refund, please contact our support team to process a refund.

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Cancel Your Subscription

To cancel your OptinMonster subscription, follow these steps:

  1. Navigate to the Billing page in your account.
  2. Next, select the Manage Subscription link below your invoices.
    Manage Subscription link
  3. Scroll down to the bottom of the Manage Subscription page and select the Cancel Subscription link.
  4. Follow the prompts to complete the cancelation process.


If my subscription expires will all of my campaigns and data be deleted?

Once your subscription has been canceled, your account (and all campaigns) may be scheduled for permanent deletion when the account expires.

Your account will expire at the end of the current term once the subscription is canceled.

For example, if you purchased a Pro annual subscription on January 1, 2019 and canceled your subscription in the same year, your account would expire on January 1, 2020 and could be permanently deleted after that date.

I want to stop using OptinMonster right now, but I don’t want my account and campaigns deleted when my account expires. What can I do?

Instead of canceling, we recommend archiving your account. This will prevent your account and campaigns from being permanently deleted until you’re ready to return to a normal subscription.

Why don’t I see a ‘cancel subscription’ link on my Account Page?

There are a few reasons the ‘cancel subscription’ link may not be available, including if your subscription has already been canceled.

To confirm the status of your account, please contact our support team and we’d be happy to personally assist in the matter.

Still stuck?

How can we help?

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OptinMonster has transformed our business. Before integrating their optins, our clients saw a 2% conversion rate from web traffic, which is slightly above the standard for their industry. With the integration of OptinMonster’s lightbox popup, exit-intent technology, split testing, and other tools, our client’s conversion rates soared by an unprecedented 500%. They attracted substantially more customers while spending less on digital advertising. Their success propelled them to the top of their markets, outperforming national chains and other medical spas with much bigger marketing budgets. Our client’s success in their market has distinguished us in our own. We are now one of the most sought-after marketing firms in the industry of aesthetic medicine. We know that the integration of OptinMonster, more than any other tool or marketing strategy, has supported this growth and achievement.

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Chris Zelig

Partner, Medstar Media

OptinMonster has been a game-changer for us. From driving donations to collecting new leads, there is nothing that this simple tool has failed to accomplish. Our lead collection rate has jumped by over 1,000%.

joe lowe american bird conservancy

Joe Lowe

Director of Digital Communications, American Bird Conservancy

Through OptinMonster’s exit-intent popups, we have more than doubled our sales conversion rate. Best of all is the compound effect of using OptinMonster over a long period of time—more conversions mean more customers, which means more word of mouth.

mitch smith, managing director, shockbyte

Mitch Smith

Managing Director, Shockbyte.com