Live Chat Best Practices: How to Streamline Customer Service

We’ve all been there before, sitting on the line with some company’s customer service department. We call, we wait, and we hear the same message over and over again: “Your call is very important to us. Please stay on the line.” An hour later and you’re still waiting to speak with someone while your dinner ... Continue Reading →

In The Best Light: Your Guide To Personal Branding

When you think of the brand Nike, what comes to mind? If you’re like most people, it’s probably the famous swoosh logo and the tagline “just do it.” But the last thing that pops in your head is the name of Nike’s creator, Phil Knight. In fact, most people probably couldn’t even identify Phil Knight: ... Continue Reading →

eCommerce Best Practices: Set up Your Business for Success

Today we’ll be reviewing a few eCommerce best practices to make sure you are setting up your online store for success! More specifically, we’ll be looking at three areas of your business that you should audit: Website performance Marketing plan Conversion strategy By the end of this article, you’ll see just how easy it can ... Continue Reading →

How to Make Money on Amazon: Your Guide for 2020

Amazon is without a doubt one of the most profitable companies on the planet, and for good reason. It’s reliable, secure, and gives shoppers access to nearly anything they could possibly want. And while most of us are busy spending money on Amazon, a lot of people have learned how to make money on Amazon. ... Continue Reading →

10 Win Back Email Examples (Plus How to Launch Your Own)

When it comes to relationships, we all have “the one that got away.” But in the eCommerce world, you’ve probably experienced an even bigger heartbreak: investing your time and effort to build loyal customers only to see them stop engaging with your store. Forget “the one” who got away; your problem is the many getting ... Continue Reading →