Live Chat Best Practices: How to Streamline Customer Service

We’ve all been there before, sitting on the line with some company’s customer service department. We call, we wait, and we hear the same message over and over again: “Your call is very important to us. Please stay on the line.” An hour later and you’re still waiting to speak with someone while your dinner ... Continue Reading →

12 Best Live Chat Plugins for WordPress (Pros And Cons)

Shoppers are demanding. Not making a judgment here, just stating a fact. We all have expectations that need to be met, especially if we’re going to be spending money or time on something. Shoppers who don’t get the level of customer service they need, site visitors who don’t get the support they’re looking for, they’re ... Continue Reading →