FAQ

Check out some of the most commonly asked questions about using OptinMonster.

General FAQ:
Advanced FAQ:
Email Service Providers FAQ:

 


General FAQ

How do I add more fields to my optin form?

To work across the many different integrations we offer, we decided to optimize our designs for 1 name and 1 email field only.

If you would like a more customized optin form there are two options:

Important: Please note, when using a Custom HTML integration option the OptinMonster Success Message and Redirect URL settings will not be applied (available in the Success panel of the optin builder for any templated optin). This functionality is part of the form’s processor and cannot be overridden by OptinMonster. To change the Redirect URL you’ll need to edit the form via your Email Service Provider account, or if using a custom form processor you’ll need to modify the form processor script itself.

Why isn’t my optin showing on mobile devices?

Our Lightbox optin type only works on Desktop. Our Mobile optin type only works on Mobile devices.

You can configure the following optin types to show on any (or all) devices in the Display Rules by following our documentation example at http://optinmonster.com/docs/how-to-do-page-level-targeting-with-optinmonster/#example-mobile

  • Floating Bar
  • Fullscreen
  • Slide-In

In addition to the above, MonsterLinksSidebar, and After Post / Inline optins types always show, regardless of the device.

Note: Both Fullscreen and Mobile optin types require a Pro subscription. Follow our guide to upgrade your account if you don’t have a Pro subscription yet.

Can I replace the optin form with Yes/No buttons or a link?

Yes! See How to Create a Yes/No Optin with OptinMonster to get started replacing the default optin form with yes/no buttons.

Note: Yes/No functionality is available only with a Pro subscription. Follow our guide to upgrade your account if you don’t have a Pro subscription yet.

Can I add multiple slugs or use RegEx in the Display Rules?

Yes! You can now target multiple pages and use RegEx in the Display Rules.

Alternatively, some customers like to use Google Tag Manager to control how/where on their site their optins load instead. If you’re already using Google Tag Manager and want to learn more check out our documentation on Integrating OptinMonster with Google Tag Manager.


Why aren’t my optins showing any impression or conversion statistics?

First, be sure you’ve connected your Google Analytics account and selected a Property to track statistics for each optin in the Analytics panel of the optin builder. If you’re not sure how to do this, see our guide to Google Analytics to get started.

  • Once connected, it’s normal to experience a delay of 24-48 hours before your OptinMonster dashboard will display accurate statistics.
  • After the initial delay of 24-48 hours has passed, your data should begin to display in your OptinMonster dashboard. However, the stats you see in your OptinMonster dashboard are not real-time. They are approx. 4-6 hours behind your live Google Analytics data because of our server caching.
  • You can get fairly close to real-time in our dashboard by doing a custom date range query from the Analytics screen. This will display our conversions stats within 15-30 minutes of when the pageviews/conversions actually happened. This 15-30 minute lag is a result of Google’s own caching and is not something we can adjust.
  • Our conversion stats are based on unique impressions, not total impressions. We have done this we follow the conversion of the unique visitor, not every visit they make. After all, that is the goal – to get a unique visitor to convert, regardless of how many times they visit.

For more detailed data than displayed in our dashboard, you can view conversion analytics from within your Google Analytics.

If your conversion dashboard continues to report zero pageviews and conversions 48 hours after connecting your Google Analytics account, please contact us to further debug the issue.


My optin appeared once in my browser and now I can’t get it to load. How do I fix it?

If you interacted with the optin when it first loaded by closing it, ignoring it or successfully converting, it’s possible the cookies for your optin are preventing it from displaying again.

To be able to see the optin again, clear your browser’s cookies. Once you’ve done that, the optin should load again as it did before.

To learn more about how our cookies work, please take a moment to review How Optin Cookies and the Global Cookie Work in OptinMonster.

If your optin still does not load for you after clearing your cookies, please contact us to further debug the issue.


Advanced FAQ

How do I maximize conversions?

Because your website’s traffic is unique, we can’t provide any specific configuration recommendations. However, OptinMonster makes it easy to A/B test your optins to improve each campaign’s conversion rates. To get started see How to Create a Split Test in OptinMonster.


Can I split-test different optin types?

No, it’s not possible to split-test different optin types. For example you cannot split test a Lightbox optin against a Floating Bar optin.

Learn more about how to use split-tests to help increase conversions on our blog.


How do I create Social Pop-ups?

You can create social optins using Canvas. To help you get started, see our documentation on creating a Facebook Page Widget and Twitter Follow Optin using Canvas.

Note: Canvas is available only with a Pro subscription. Follow our guide to upgrade your account if you don’t have a Pro subscription yet.

For Developers: you can also use the OptinMonster Javascript Events API to extend the functionality of OptinMonster on the OptinMonsterSocial event. We’ve even documented an example of using the Events API to populate an optin with share buttons.


Can I use OptinMonster to block access to my webpage content?

Yes, you can block access to content on your site using our Content Blocking feature for After Post / Inline type optins.

Note: Content Blocking is only available with a Pro subscription.

How do I export email addresses collected with my optin from OptinMonster?

OptinMonster does not directly collect or store any data submitted through your optins. Therefore, it’s not possible to export email addresses submitted to your optins from OptinMonster.

Instead you’ll need to connect to one of our native Email Service Provider integrations or use the Custom HTML Optin Form integration option. The submitted data will then be transmitted directly to your Email Service Provider account.

Alternatively, you can utilize our Zapier integration to create a zap which send submitted data from your form to one of over 500 apps, including Google Sheets and Gmail.

If you’re using WordPress, you can utilize a form plugin like WPForms to create a form which can store the email addresses submitted directly on your website.  Then, you can add those forms to your optin using their shortcodes:

 


Email Service Providers FAQ

MailChimp: Can I receive an email notification for each new subscriber?

Yes, MailChimp allows you to receive email notifications for each new subscriber if you’re using double-optin. When using our MailChimp native integration you can enable double-optin in the Integration panel of the optin builder.

Enable Double Opt-in for MailChimp

If you’re using a Custom HTML Optin Form integration, double-optin is used by default and cannot be disabled.

To enable email notifications within your MailChimp account, please follow MailChimp’s documentation: Change Subscribe and Unsubscribe Notifications


AWeber: I’ve disabled double-optin in my AWeber account, why are users still required to confirm their subscription?

If you’re using our native AWeber integration it’s not possible to disable double-optin. AWeber does not allow single-optin through their API.

You will need to follow our documentation: How to Enable Single-Optin for AWeber in OptinMonster.