How to Submit OptinMonster’s WordPress Plugin Debug Report PDF

Are you having issues connecting your API Credentials? Do you have problems getting your campaigns to populate the list in your WordPress plugin? Are you uncertain why your campaigns are not showing on your website? If you answered “Yes” to any of the questions above, then our new Debug Report will help us resolve your issues quickly.

The Debug Report PDF will give us details about your current setup of OptinMonster and reveal any errors that could be preventing its proper functioning.


Step 1 – Confirm Plugin Version

First, log into your WordPress Dashboard and check for plugin updates to confirm you are running the latest version of the OptinMonster API Plugin.

You can check out the plugin’s changelog to confirm the most recent version. If you are not yet running the latest version, please update to the latest version before continuing.

NOTE: If your plugin was out-of-date and you had to update your plugin, then please see if your issue is now resolved. If your issue has to do with campaigns, select the Refresh Optins button on the Optins tab screen. If your problem persists, continue to Step 2.
Did you know?: With OptinMonster’s Plugin, you can use our Advanced Targeting Rules to target WordPress Categories, Tags, and more. Learn how our WordPress Plugin and Display Rules work together.

Step 2 – Send Debug PDF

Next, navigate to the Support Tab in your OptinMonster Menu.

Click the Download PDF Report button.

send-optinmonster-debug-report-pdf

Now, to send the Debug Report PDF to OptinMonster Support, go to OptinMonster’s Support Page, fill out all of the details required, and attach the PDF at the bottom of the support form.

Congratulations! You’ve successfully created an OptinMonster Debug Report PDF and submitted it to the Technical Support Team. Our support team will be working with you to resolve the issue as soon as possible!


FAQs

Q: Do I need to use both the WordPress Plugin and the Display Rules?

A: Learn how our WordPress Plugin and Display Rules work together.