13 Best WordPress Live Chat Plugins (2024)

Are you looking for the best WordPress live chat plugins on the market?

Do you need help deciding which live chat functionality best meets your business needs? Look no further!

This article shares the pros and cons of the best WordPress chat plugins and software.

• What Is WordPress Live Chat?
• Why You Need a WordPress Live Chat Plugin
• Our Picks for the Best Live Chat Plugin for WordPress
  • • LiveChat
    • HubSpot
    • Sendinblue
    • Olark
    • Zendesk Chat
    • Chaport
    • SnapEngage
    • Intercom
    • Freshdesk Messaging
    • LivePerson
    • Smartsupp
    • Pure Chat
    • OptinMonster
• Which WordPress Live Chat Plugin Should You Choose?
• How to Use a Live Chat Plugin for WordPress
• What Comes After Live Chat Plugins?

What Is WordPress Live Chat?

WordPress live chat is the instant messaging service for your WordPress website. With the help of WordPress live chat, your support agents, sales representatives, customer success team (or anyone tasked with customer-facing jobs) can communicate with your website visitors.

A WordPress chat plugin enables you to deliver prompt, personalized, and efficient support for customers and prospects on your website.

Having a live chat website plugin is now more important than ever, given the fierce online competition and customer service at its heart.

Why You Need a WordPress Live Chat Plugin

People love chat plugins. They’d generally rather chat than use the phone or email. According to a study by Kayako, 51% of customers are likelier to stick with or purchase again from a business that provides live chat support.

Live chat for WordPress lets you answer customers’ questions without disrupting their days. So, live chat can keep clients happy and convert visitors into customers.

Here are a few benefits of using a live chat plugin:

• Reduce cart abandonment
• Redirect users to social media profiles
• Grow sales
• Boost engagement
• Increase leads
• Improve customer experience

Our Picks for the Best Live Chat Plugin for WordPress

Let’s dive into our list of the best live chat plugin for WordPress to find that out.

1. LiveChat

LiveChat is the best WordPress chat plugin to close sales and improve customer satisfaction.

This chat service integrates with over 200 products. These includes WhatsApp, Shopify, Zendesk, HubSpot CRM, MailChimp.

This live chat software lets your team talk to customers from almost any device. Plus, LiveChat is lightning-fast.

LiveChat Pros

• Sneak peeks of messages
• Canned responses for FAQs
• Customized chat widgets
• Extensive security
• Several messaging channels
• Chat history and transcripts
• Contact form for offline messages
• Partner with the major ecommerce platforms, including BigCommerce, WooCommerce, and Ecwid Ecommerce Shopping Cart
• Multiple chat window feature for customer support
• Allows multiple chat sessions

LiveChat Cons

• Chat may end if you open another window
• Clients may not receive chat notifications

Get started with LiveChat today!

How do I add live chat to my WordPress site?

2. HubSpot

HubSpot offers live chat and chatbots to make your customer service reps’ jobs easier. The free WordPress chat plugin stores a complete chat history. Your team members can also leave notes.

With HubSpot, you can chat with visitors in real time. Plus, you can provide off-hours help through HubSpot’s 24/7 chatbots. Bots can qualify leads, answer questions, and book meetings.

Bots can also let customers send questions as emails for follow-up when the office is open.

HubSpot Pros

• Part of a more extensive CRM
• Respond to messages from HubSpot’s universal inbox
• Personalized designs
• Target chats based on visitor behavior
• Hundreds of integrations

Hubspot Cons

• Limited use cases for bots on the free HubSpot tier

Get started with HubSpot today!

3. Sendinblue

Sendinblue, well known for its email marketing tools, lets you set up your WordPress help chat function in seconds. You can organize your team and start talking to visitors. You can see what page the customers are on when they speak to you.

Additionally, workflow optimization allows chat agents to pass conversations along as needed.

Their chat function is part of a robust CRM program. Their setup includes email marketing, SMS marketing, and a shared inbox.

Sendinblue Pros

• Fast installation
• Email marketing and SMS integration
• Workflow organization
• Part of a thorough CRM program

Sendinblue Cons

• A bit of a learning curve
• Live chat only at the Enterprise level

Get started with SendinBlue today!

4. Olark

Olark says 79% of customers would instead use live chat than email or phone.

You can offer your clients live chat, a chatbot called CoPilot, or both. Olark customizes CoPilot to your workflow needs. Even without a support agent, you can qualify leads.

Olark live chat integrates with Salesforce, Zendesk, HubSpot, and more. Apps connect to Olark live chat from iOS or Android devices.

This WordPress live chat plugin allows you to track visitors so you can reach out as needed. You can also get real-time reports on volume, agent actions, and ratings.

Olark Pros

• Easy to use
• Proactive chat feature
• Real-time reporting
• Users report far less time on the phone and email
• No contracts

Olark Cons

• Agents need to type in some commands
• Can be glitchy

Get started with Olark today!

5. Zendesk Chat

Zendesk Chat is another live chat WordPress plugin lets you talk with customers across various channels. They don’t need to repeat their stories.

It also has group messaging so users who have complicated issues can talk to several experts.

Proactive messaging is available, too. For instance, you can let customers know when a delivery is on its way.

Finally, if you want advanced analytics, Zendesk Chat has you covered.

Zendesk Pros

• Personalize chat with each customer
• Customers can do most work themselves
• Customizable bot
• Proactive communication
• Group messaging

Zendesk Cons

• Admin load time can be a bit slow
• Multiple chat windows can be challenging to balance

Get started with Zendesk today!

6. Chaport

Chaport is a live chat WordPress plugin. It lets customers contact you through your website, Facebook, or other messengers. Your agents can respond through Chaport, not individual platforms.

This WordPress support chat encourages customer independence. You can program your bot to answer questions and suggest articles. Connecting to a live agent is a last resort.

Chaport integrates with over 2,000 apps using Zapier or any app using API.

Chaport Pros

• Free live chat plan available (1 operator)
• GDPR compliance
• SSL
• Operator photos
• Email chat transcripts
• On-demand reports showing engagement rates, response time, and more

Chaport Cons

• Limited features at the lower-cost options

Get started with Chaport today!

7. SnapEngage

SnapEngage is an omnichannel solution live chat for WordPress. It helps customers across channels like Facebook, SMS, Twitter, WeChat, and more.

The out-of-the-box functions work for many. But you can customize SnapEngage as much as you’d like. It synchronizes with your current contacts, leads, and help desk.

SnapEngage has typical privacy features and complies with HIPAA.

SnapEngage Pros

• Customer reviews
• Technical support
• Multi-channel live chat solution
• Proactive engagement using rules and triggers
• Offers various bots, including Info-Capture and Answer

SnapEngage Cons

• Some consider it a bit pricey
• Occasional lag

Get started with SnapEngage today!

8. Intercom

Intercom Wordpress support chat plugin is for onboarding, lead generation, marketing automation, and engagement.

It integrates with CRM plugins, email marketing services, and more. Plus, Intercom has automated live chat widgets.

The program can onboard customers, send announcements, and re-engage customers.

Worried about user support when agents aren’t available? Intercom has chatbots.

Intercom Pros

• Personalize customer interactions using data
• Integrates with over 300 apps
• Automatic workflows
• Central location for customer interactions

Intercom Cons

• Filters can be a bit confusing
• Considered a bit expensive

Get started with Intercom today!

9. Freshdesk Messaging

Over 50,000 businesses use Freshdesk Messaging Wordpress support chat.

All messages go to one inbox, no matter where they come from.

Customers begin by speaking with chatbots. This frees up agents for more significant issues. And, unlike most other options, bots can speak many languages!

Freshdesk Messaging Pros

• Dozens of integrations with all sorts of channels
• Helpful blog, academy, and videos
• Proactive communication based on customer behavior
• Less expensive than most, including a free option for up to 100 agents
• Multilingual bots

Freshdesk Messaging Cons

• Unclear if customers are typing or have disappeared
• No spell check

Get started with Freshdesk Messaging today!

10. LivePerson

LivePerson doubles efficiency, 10x more conversions, and a 20% satisfaction boost. This WordPress live chat plugin has also been around since 1995.

Their chatbots have realistic, personalized conversations. They call their chatbots “Conversational AI” because they’re so human-like.

Conversational AI histories can help agents understand customers’ needs and current moods.

LivePerson has proactive messaging on your customers’ preferred systems, including SMS.

LivePerson Pros

• Conversational AI seems human
• Provides services to tons of industries, from automotive to financial services to retail
• AI understands many typos customers may make
• GDPR compliant
• Transparent security policies

LivePerson Cons

• You can’t see prices without contacting them or signing up
• Previous conversations can be hard to follow

Get started with LivePerson today!

11. Smartsupp

Smartsupp says they raise conversion rate by almost 40%, save at least 1 hour per day, and speed up purchases by 2x.

This WordPress live chat plugin takes 2 minutes to set up and has over 10,000 active downloads.

The key feature Smartsupp offers is “the in-store shopping experience online.” They personalize conversations, even on chatbots.

This WordPress help chat plugin offers paid-level video recordings, stats, and routing. The paid levels work in several languages.

Smartsupp Pros

• Pricing is lower than many other options, including a 1-agent free option
• Track and record user sessions
• Block visitors sending spam
• GDPR compliant
• Localized language in 29 countries
• Real time visitor monitoring

Smartsupp Cons

• The free plan is very limited
• Based in Europe, so many integrations are rare in America
• Some struggle with app notifications

Get started with Smartsupp today!

12. Pure Chat

Unlike many Wordpress help chat, Pure Chat allows file transfer without email.

Pure Chat has an installation guide that includes tips and tricks for using the program.

You can view a customer’s history and analytics before talking to them. This lets agents know who they’re talking to. This WordPress live chat plugin integrates with many applications.

That number expands to over 1,000 when you integrate with Zapier.

You can get a 30-day free trial of the PRO plan. After 30 days, choose between the Growth and PRO options.

Growth may be best for small businesses, while PRO could work for mid-sized companies.

Pure Chat Pros

• Real-time analytics
• Rule-based alerts
• File transfer
• Unlimited chats at both levels
• Comprehensive statistics
• Mobile app

Cons Pure Chat

• Can’t remove Pure Chat branding at the Growth level
• Logging out doesn’t always make you unavailable for chats, so you may miss things

Get started with Pure Chat today!

13. OptinMonster

OptinMonster is a premium WordPress plugin for conversion optimization.

You can create chatbox forms with a visual drag-and-drop builder. Plus, adding OptinMonster to your WordPress site is quick and easy.

With OptinMonster, you can choose from a wide selection of live chat forms and templates:

Then, you can drag and drop a live chat block onto your form:

When your site visitor clicks the link, they start a live chat.

One of OptinMonster’s best features is its display settings. You can choose whether to show the chat option based on user behavior.

OptinMonster also allows you to create a floating live chat opt-in.

OptinMonster Pros

• Easy to use
• Noticeable but unobtrusive pop-ups
• Straightforward integration

Sign Up For OptinMonster Today!

Disclaimer: We could have added other WordPress live chat plugins like Tidio, Formilla, WP Live Chat, Jivochat and Tawk.to to this list. However, we chose to list only the top WordPress live chat plugins to avoid overwhelming you with options.

Which WordPress Live Chat Plugin Should You Choose?

After going through that list, you may be wondering which live chat plugin is the best.

Well, there is no right answer. All these support and chat plugins are excellent and have their strengths. The best live chat plugin for WordPress is the one that fits your business needs.

Having said that, we recommend the following:

• LiveChat: We pick LiveChat for small to mid-sized businesses seeking affordable live chat. LiveChat is simple to set up, well-designed and has many important live chat features. Learn how to add live chat to your WordPress website.
• Intercom: If you want a comprehensive engagement tool, Intercom it is.

How to Use a Live Chat Plugin for WordPress

Once you have a live chat plugin, you can connect with customers to drive conversions.

Here are some of the best ways to use a live chat plugin for WordPress sites.

1. WordPress Chat Plugins Can Improve UX

Live chats are a great way to explain your product or service. You could have a live chat popup on the pricing/product page saying, “Got Questions? I’m here to help!”

You can also use this channel to troubleshoot problems.

2. WordPress Live Chat Can Increase Conversions

Live chats can tell users to check out features, launches, and other info.

You can also target existing customers to pitch upgrades to their current plans. Check out these 15 upselling tips and examples for more ideas.

3. Live Chat Plugins Can Drive Sales

Live chat teams work like sales staff in brick-and-mortar stores. They can answer questions and direct customers to products.

Using live chat can reduce abandonment and boost sales.

What Comes After WordPress Live Chat Plugin?

This article covered the pros and cons of the 13 best WordPress live chat plugins and shared tips on choosing the right plugin for your website.

Next, check out these other tools and techniques that can help grow your website and business:

• Top 8 Best Google Analytics Plugins for WordPress (Expert Pick)
• 40 Exit Popup Hacks That Will Grow Your Subscribers and Revenue

Ready to use a live chat form to boost conversions? Get started with OptinMonster today.

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